Shipping and Returns Policies
All orders ship with the United States Postal Service (USPS) Priority and First Class Mail. USPS is the most affordable and reliable shipping method. We provide free USPS First Class shipping on all orders over $40 in the United States (including Alaska and Hawai).
If you are placing a large order, please contact customer service so we can make special arrangements for your order. Call us at 802-424-ALOE (2563) or send us an email to [email protected]
Order Fulfillment and Delivery
If all products you’ve purchased are in stock and ready, we do our best to ship your order within 48 hours. You will receive a notice if an item is backordered and can choose to wait or we will refund your order. Most US orders deliver within 4-7 business days. If you pay for Priority Shipping, the delivery time is estimated at two business days.
Lost, Incorrect or Damaged Goods
If your merchandise is lost in transit or shows delivery when the item has not reached you, we will file a claim with USPS. USPS has 48 hours to respond once a claim has been filed. We are not responsible for shipments sent to a forwarding service or a forwarding company. If you place an order and your shipping address is a forwarding address, you are responsible for contacting your forwarding company or service to locate your shipment. We do not provide refunds for items shown as ‘Delivered’ by USPS.
If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 5 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned for inspection (within 15 days). Shipments that have been determined to be lost, if tracking proves unsuccessful, will be replaced. For both circumstances, a monetary refund will not be given.
Please contact Customer Service at 802-424-ALOE (2563) or send us an email to [email protected].
If items are returned to us due to insufficient address (which matches shipping address provided by customer during checkout) there are two options. The first is that we are willing to refund your purchase price minus 20% restocking fee or actual shipping costs on the order, whichever is greater, even where purchases qualify for free shipping. The second is that we are willing to attempt a second delivery with a modified address, but customer must pay the second attempt postage fees.
You are welcome to return any unopened purchase within seven days of receiving it. Return shipping costs are the responsibility of the customer. Once we have received your returned order, and are satisfied it is in its original packaging, we will issue a refund to the credit card that was originally charged. Refunds are dealt with on a case-by-case basis and are generally processed within three business days. Please contact us at [email protected] if you have any questions.